PROJECT MANAGEMENT

Behavioral Health Risk Assessments in Nursing Homes

Client

Illinicare Health Plan (IHP) and Midwest Family and Community Resources

Opportunity

IHP needed a network of qualified mental health professionals (QMHPs) to complete Behavioral Health Risk Assessments (HRAs) and Bio-Psychosocial Treatment Forms for members residing in nursing homes throughout Cook County.

Solution

Capgenus was contracted to recruit, train and deploy a network of QMHPs. Our team developed the project scope of work and quickly readied a team to conduct chart reviews, staff interviews and assess IHP members’ mental, physical and environmental conditions.

We revamped the Treatment Recommendation Tool and created a mobile data collection solution for inputting HRAs, care recommendations and reporting critical incidents.

Results

More than 600 HRAs and Treatment Recommendation Forms were completed over a 90-day period. Ongoing work will complete more than 2,000 assessments. We instituted a sustainable workflow for better inter-team communication and care coordination between QMHPs and IHP clinical care teams. IHP members are receiving responsive care.

Valued Insight. Customized Solutions.